Below you will find a list of frequently asked questions and their answers. If you have a question which is not on the list, feel free to contact us and we will get back to you as soon as possible.
Q - Can I have my order delivered to an address that is not my billing address?
A - Yes. When completing your order in the checkout there is an option to post your order to an address that is not your billing address. Press this and it will allow you to enter a new address for delivery.
Q - How do I know my order has been received?
A - Once you have completed your order in our online store, you will receive a confirmation email which tells you what you have ordered, the total price, order number and delivery address. This is why it’s important to ensure you have provided us with the correct email address
Q - How long will my order take to arrive?
A - With our standard UK delivery it is estimated that orders will arrive within 2 – 5 working days. For orders over £60, customers are entitled to free next day delivery if placed before midday. For more information, including on shipping orders to EU, USA and Australia, please visit our delivery page.
Q - Do your prices include VAT?
A - Yes, all of our prices are inclusive of VAT.
Q - Do you take back unused wallpaper?
A - Providing that the wallpaper is unused and in its original packaging, we will accept returns. Rolls are returned at the customer’s own expense. While we are happy to take back rolls we cannot accept back samples for refund. More information here.
Q - If my wallpaper arrives damaged, what do I do?
A - In the event of receiving faulty goods, please contact us for return instructions and we will happy to replace items and/or refund you. We may require photographic evidence if you are unable to send the product back to us.
Q - What forms of payment do I Want Wallpaper accept?
A - We accept payments from all major credit cards and UK debit cards. We also accept payments via PayPal. Online transactions are carried out over a secure internet connection and are encrypted whilst being processed for your security
Q - How can I request my wallpaper to be from a particular batch number?
A - If you would like your paper to come from a particular batch, you can enter the batch number or any other notes when at the basket stage of your order.
Q - Can I sample wallpaper before making a full order?
A - Of course! We understand that customers may want to check the colours and texture of wallpaper before purchasing a full roll. If you would like a sample, then find the wallpaper in our online store and click ‘Order a Sample’ just above the product description. Samples cost 99p and will be despatched via Royal Mail Second Class post.
Q - How can I stay up to date with the latest news and offers from I Want Wallpaper?
A - You can sign up to the I Want Wallpaper newsletter to receive all of the latest news and deals direct to your inbox. You can do that on the bottom of our homepage or at the checkout. Alternatively, you can follow us on Facebook, Twitter, Instagram, Pinterest and Google+.